Order and Payment
1. How long after payment will the order be shipped?
In-stock items are usually shipped within 3-5 business days. Orders over 5000 pieces or items with insufficient stock usually take 15-30 business days. The exact time is subject to confirmation with customer service.
2. Can I change my address or product specifications after placing an order?
Changes can be made before shipment by contacting customer service. Once the order has been shipped, no changes can be made.
3. Can I get an invoice?
Yes, invoices are available. Please leave your invoice information in the order notes or contact customer service.
Logistics and Shipping
1. Which courier service do you use? How is shipping calculated?
Retail orders are usually shipped by standard courier service. Bulk orders can be shipped by logistics lines. Extra shipping fees may apply for remote areas.
2. How can I track my shipment?
After dispatch, the tracking number will be updated in your order. You can use it to check the delivery status.
3. What should I do if my goods arrive damaged?
Please take photos and contact customer service within 24 hours of receipt. We will handle the issue promptly.
After-Sales Service
1. What should I do if items are missing or incorrect?
Please contact customer service with photos within 24 hours of delivery. We will arrange replacement or exchange after confirmation.
2. Can I return or exchange a defective product?
Returns and exchanges are accepted for non-man-made defects, provided that the item has not been installed and is still in its original packaging.
3. What should I do if I encounter installation issues?
Please contact customer service for installation guidance.
4. Can I still report an issue after the deadline?
Issues should be reported within 24 hours of delivery. Requests submitted after this period may not be accepted.
Customization and Bulk Orders
1. Do you support customized packaging or labels?
Yes, customization is available. Please contact customer service to confirm the minimum order quantity and lead time.
2. Are there discounts for large orders?
Yes, we offer competitive prices for bulk orders. Please contact customer service for a quotation.